Returns, Refunds & Complaints Policy - Flower Delivery Archway

Our Fresh Flowers Guarantee in Archway

At Flower Delivery Archway, we take immense pride in being a trusted local florist, delivering premium fresh flowers daily to households and businesses in the Archway area. We are dedicated to providing you with the freshest blooms, expertly arranged and delivered with care. To ensure your complete satisfaction, every bouquet is covered by our Fresh Flowers Guarantee—so you can always order with confidence.

Damaged-on-Arrival Policy

Your flowers should arrive in beautiful, pristine condition. While we take every precaution in packaging and delivery, on rare occasions, blooms may sustain damage in transit. If your bouquet arrives with wilted, broken, or damaged stems, please notify us within 24 hours of delivery. This allows us to promptly take action and remedy the situation.

To assist us in resolving your issue, please provide a clear description of the problem and photos of the damaged items as soon as possible after arrival. This enables our team to assess and offer you the best solution quickly.

Freshness Window Policy

Our Fresh Flowers Guarantee covers each bouquet for a minimum of five days from the time of delivery, provided the care instructions supplied with your flowers are followed. If you notice your flowers are not lasting as they should within this window, please contact us with a brief explanation and photographs, so we can review and respond appropriately. Our aim is to ensure every customer enjoys vibrant, fresh flowers in their home or office.

Refunds & Replacements

Should you receive flowers that do not meet our freshness standard or are damaged on arrival, you may be eligible for either a full refund or a replacement bouquet. Our team will discuss your preference and arrange a solution that works for you. Refunds will be processed using your original payment method, and replacements will be sent out as quickly as possible to minimise disruption.

Please note, if a specific flower or arrangement is unavailable for your replacement, we will substitute with blooms of equal or greater value, always maintaining the style and feel of your original selection.

How to Make a Complaint

We understand that excellent customer service is at the heart of your shopping experience. If you encounter any issue not addressed above, or have concerns about your order, please reach out to us promptly so we can resolve it to your satisfaction. Our team treats every complaint seriously and aims to resolve all issues within two working days. When contacting us, please provide your order details and specifics of the concern to help us investigate quickly and thoroughly.

We encourage open communication and will keep you updated throughout the process until a suitable resolution is achieved.

Your Local Florist – Here for You

As a proud Archway florist serving the local community, your trust is our priority. From homes to offices, we deliver not only fresh, beautiful flowers but also peace of mind through our transparent returns, refunds, and complaints procedure. We value every customer and are committed to making your Flower Delivery Archway experience exceptional, from order to delivery—and beyond.