Archway Flower Delivery – Terms for Online Orders & Service Policies

Flower Delivery Archway – Terms & Conditions for Online Orders

Introduction

These Terms and Conditions govern all online transactions for flower delivery provided by Flower Delivery Archway for customers located in Archway and the surrounding areas. By placing an order through our website, you agree to abide by these Terms and Conditions. Please read them carefully before placing an order. Should you have any queries relating to these terms, please review them thoroughly before proceeding with your purchase.

Order Process

To make the process of ordering flowers in Archway as seamless as possible, our service offers a user-friendly platform allowing customers to:

Browse our selection of fresh flowers, bouquets, and arrangements available for delivery in Archway and nearby locations.
Select the items of your choice and add them to your shopping basket.
Review your basket and proceed to the checkout. Here, you will be required to provide accurate recipient and delivery information, including the recipient’s address and preferred delivery date.
Check all entered details carefully prior to finalising your order, as we cannot be held responsible for mistakes made at checkout.
Submit your order for processing. Once your order is placed and payment is received, you will receive an order confirmation detailing your purchase.

We reserve the right to refuse or cancel orders at our discretion. In such cases, we will inform you at the earliest opportunity and provide a full refund if payment has been taken.

Availability and Substitution

We strive to ensure all advertised products are available for delivery. However, due to seasonality, supply fluctuations, or high demand, certain flowers may be unavailable at times. If we are unable to supply a particular item you have ordered, we reserve the right to substitute with a similar product of equal or greater value and quality. You will be notified of any significant substitutions prior to order fulfilment.

Payments

Payment for orders must be made in full at the point of purchase. We accept a variety of secure payment methods, including major credit and debit cards. All prices listed are in pound sterling (£) and include VAT where applicable. Your payment details are processed securely; we do not store your full payment card information in our systems after processing.

If your payment is not authorised or fails for any reason, your order will not be processed. Please ensure that all provided payment details are correct and that you have sufficient funds available.

Delivery

Our flower delivery service covers Archway and many surrounding areas. Delivery options, including same-day or next-day service, will be displayed at checkout based on your chosen delivery address and time of order. All delivery times are indicative and cannot be guaranteed due to factors such as traffic or adverse weather conditions. We always endeavour to deliver your flowers within the specified time frame.

If the intended recipient is unavailable at the delivery address, we may attempt to leave the order safely with a neighbour or in a secure location, unless you have specified otherwise in your delivery instructions. In such cases, we will make a reasonable effort to notify the recipient of the delivery’s location.

We do not accept liability for any delay or failure to deliver if the delay or failure is caused by circumstances beyond our reasonable control, including incorrect or incomplete address details supplied by you.

Order Cancellations and Amendments

Should you need to cancel or amend your order for flower delivery in Archway or the surrounding areas, you must contact us as soon as possible. Once your order has been prepared or dispatched, it may not be possible to cancel or amend it. Cancellations or significant amendments must be requested no less than 24 hours before the scheduled delivery date to be eligible for a refund. If a cancellation is accepted, we will refund you in full using the original payment method within 3–5 working days.

We regret that custom arrangements and special event orders (such as weddings or large-scale events) may not be eligible for cancellation or amendment once flowers and materials have been sourced or arrangements begun. Please check all order details thoroughly before finalising your request.

Non-Delivery

If for any reason we fail to deliver your order on the agreed date, we will provide you with a full refund or offer to re-deliver at your convenience. Please contact us promptly should your order fail to arrive as scheduled. We cannot accept liability in instances where we have made a good-faith attempt to deliver to the address provided and were prevented from completing the delivery due to recipient unavailability or incorrect address information.

Returns, Refunds, and Complaints

We are committed to delivering fresh, high-quality flowers for every order. In the unlikely event that you receive flowers that are damaged, wilted, or not as described, please notify us within 24 hours of delivery to discuss a replacement or refund. Evidence such as photographs may be required to support your claim.

Because flowers are perishable goods, we do not accept returns except in cases of quality or supply issues. Refunds or replacements are issued at our discretion. Should you have a complaint or feedback regarding your experience, please contact us so we can resolve your issue efficiently.

Customer Responsibilities

When placing an order, you are responsible for ensuring the accuracy of all supplied information, including delivery address, recipient’s details, and any personalised messages. Please ensure any allergies or sensitivities are disclosed in advance, as flowers may trigger allergic reactions in some individuals. We do not accept liability for adverse reactions unless you have expressly notified us and we have agreed to accommodate the necessary precautions.

Product Images and Descriptions

We make every effort to display our flowers and arrangements accurately on our website. However, colours may vary slightly due to differences in monitors or screens. All product images should be regarded as illustrative, and arrangements may be subject to reasonable variations in flower type or colour based on seasonal availability or florist discretion.

Liability

Our total liability in respect of any loss or damage arising from your use of our flower delivery service in Archway, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the value of your order. We do not accept liability for indirect or consequential losses, including lost profits, missed events, or emotional distress, except where such limitation of liability is not permitted by law.

Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal injury resulting from negligence, fraud, or fraudulent misrepresentation.

Privacy and Data Protection

We take your privacy seriously. Your personal data will be processed in accordance with data protection laws applicable in the United Kingdom. We collect and use your information for the sole purpose of fulfilling your flower order, processing payment, and facilitating delivery. We will not share your personal information with third parties except as necessary to fulfil your order or where required by law.

Intellectual Property

All content featured on our website, including text, imagery, and designs, remains the intellectual property of Flower Delivery Archway or its licensors. You may not utilise, distribute, or reproduce any material without prior written permission.

Force Majeure

We will not be held liable for any delay or failure to perform our obligations under these terms where such delay or failure arises from circumstances beyond our reasonable control. These may include, but are not limited to, natural disasters, adverse weather, acts of terrorism, strikes, or disruptions to supply chains or transportation networks.

Governing Law

These Terms and Conditions shall be interpreted in accordance with the laws of England and Wales. Any disputes or claims arising from or relating to these terms or the provision of our flower delivery services within Archway and surrounding areas will be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to These Terms

We reserve the right to amend these Terms and Conditions at any time to reflect legal, regulatory, or business changes. Any updated version of the Terms and Conditions will be effective as soon as published on our website. We recommend reviewing these terms regularly to stay informed of any changes that may affect your rights or responsibilities.

Applicability of Terms in Archway and Surrounding Areas

These Terms and Conditions apply to all online orders for flower delivery made for destinations within Archway and its surrounding areas. By continuing to use our website or placing an order, you confirm that you accept these terms as they apply to your location and transaction.

Contact and Communication

While we do not provide specific contact details here, please use the contact form on our website for any queries regarding these Terms and Conditions, your order, or our services. We are committed to providing timely and effective responses to all genuine customer requests.

Thank you for choosing Flower Delivery Archway as your trusted provider for beautiful, timely, and reliable flower delivery in Archway and the surrounding areas. We appreciate your business and strive to exceed your expectations with every order.